TAFB Privatized Housing Resident Advocate

Mission Statement

To provide premier customer service to residents while serving as a liaison with Balfour Beatty Communities, Military Housing Office, and the 325 FW Commanders.

Vision

To advocate, consult, and liaison to ensure issues are elevated to the appropriate level through effective communication while building an environment of trust and transparency.

Purpose, Goals, and Reporting Procedures

Purpose: 

The Privatized Housing Resident Council is established as the forum for privatized housing residents to discuss health and safety concerns, identify required improvements, present solutions for problems, and establish positive interaction between residents, wing leadership, the Military Housing Office and Balfour Beatty Communities. Membership is open to all privatized housing residents.


Goals: 

1.Empowerment for residents to voice concerns which will open conversations for all stakeholders to enhance programs, processes, and procedures resulting in a safe and healthy housing environment.
2.Networking opportunities between residents.
3.A created opportunity for the Privatized Housing Resident Advocate to aggressively report issues through proper chains of command for action.

Reporting Requirements:

1.The Privatized Housing Resident Advocate will hold follow-on meetings with the Military Housing Office and Project Owners to discuss and resolve issues which are addressed during the Resident Council meetings.

2.All issues discussed at the Resident Council will be presented at the quarterly Installation Management Review Committee for information purposes and/or follow-on actions for unresolved issues.

Contact information

Resident Advocate Contact Information

Location: 325 Checkertail Way, FW/HQ Bldg 1400M, Room 130D
Cell phone number: 850-890-3850
E-mail: christy.lingenfelter.1@us.af.mil                                  

Balfour Beatty Communities (local)
Location:  4700 Sentry Lane, TAFB, FL 32403

Tyndall AFB Housing Leasing Office:  850-286-1700 ext. 1 
Maintenance issues call:  850-286-1700 ext. 2
(Routine/Non-Emergency-Use Resident Portal to submit a workorder)


MHO Contact Information
Location:
445 Suwannee Road, Bldg. 662, Room 128B, TAFB, FL 32403
Phone number: 850-283-2737/283-2735

Email: 325ces_hmo@us.af.milct "Edit Content" from the Edit (Pencil Icon) Action Menu.

Town Hall Meetings

Date: 27 August & 26 November
Time: 1700 - 1800
Location: Tyndall AFB Homes Community Center

Call 850-890-3850 for more information.