Click it and fix it Published March 3, 2015 By Senior Airman Alex Echols 325th Fighter Wing Public Affairs TYNDALL AIR FORCE BASE, Fla. -- A quick, easy system now allows users to fix common computer issues with just a few clicks. The Virtual Enterprise Service Desk appeared on Tyndall computers in early January and has solved more than 90 computer issues since its activation. "The vESD is the Enterprise Service Desk's automated solution to the most common problems users have," said 1st Lt. Terel Hayes, 325th Communications Squadron Operations Flight deputy commander. "It should save them quite a bit of time. They don't have to make a phone call. They don't have to wait on hold. It can fix the problem or automatically generate a ticket for it." Once opened, the Air Force-wide system automatically searches the user's e-mail, network and internet statuses for any issues. The user also has the option to select the specific problem like hardware, software and other issues as well as check the status of current trouble tickets. "It's pretty self-explanatory once you double click on that icon," said Senior Airman Thomas Gaylord, 325th CS client systems technician. "All the functions that I have tested have either fixed the issue or put it through the ticket process so it can be taken care of by a base level technician. It alleviates at lot of time and reduces the amount of man hours spent creating tickets for each individual user." Limiting the amount of time technicians spend on these rudimentary problems is going to make way for improved help and customer service for Tyndall's more than 6,000 computer users. "Here in the 325th CS, We are trying to redesign our Communications Focal Point in a way that our technicians that answer the phones can help users solve problems while on the phone," said Hayes. "For us to be able to do that, users need to utilize this tool so that we can fully streamline our efforts and provide the best possible customer service."